Frequently Asked Questions

Email Support

Support Email

info@lovemi.us

Phone Support

Support Phone

Coming soon

Check most frequently asked questions here, if you still need help then please contact us at info@lovemi.us

General

We currently don't have any physical stores under our brand name. However, we do have several distributors in Europe, US, Canada and India.

Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us at email.

Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.

Order

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form.

If you wish to cancel your order, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through 'contact us' form for any modification of the order

Refunds

It usually takes 5-10 business days to process refunds once we receive items back in our warehouse.

Returns

Yes, we do accept returns subject to fulfilment of the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc. - The return or exchange request is made within 90 days of delivery. To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

Unfortunately, we do not yet offer a shipping coupon for returns. For any return request, you can contact us via the 'contact us' form.

Shipping

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order has been shipped, we will send you another email confirming the shipment of your order.

Our delivery area is worldwide, with warehouses located in the United States, China, Italy and Germany to minimize shipping time.

Yes, all orders automatically qualify for free shipping! You don't have to do anything more.

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

There are no hidden fees or additional shipping costs. The total price listed on the product page next to the photo is the final price. What you see is what you pay. Excluding customs fees if applicable

Unfortunately we don't. All orders needs to be paid when you place an order.

Thanks for visiting our FAQ page! If you have any further questions, don't hesitate to contact our support!

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