Refund Policy
At LOVEMI, we're committed to providing an outstanding shopping experience while promoting sustainable practices.
Return Process
Submit Your Refund Request
Contact our customer service team at guest@lovemi.us to initiate your refund request.
- •Order Number
- •Reason for Return
- •Photo of the item
- •Proof of Purchase
⚠️ Incomplete emails will not be processed.
Register Your Return
If approved within 60 days of delivery, you will receive return instructions.
- •FREE return shipping if we sent wrong item, size, or color
- •Your responsibility for change of mind returns
✓ We sent the wrong item, size, or color? We cover return shipping!
Quick Refund Processing
Package inspected within 2 business days. Refund processed within 5 business days.
Why This Approach?
We believe in sustainable fashion.
- • Reduce unnecessary returns
- • Encourage mindful shopping
- • Minimize ecological footprint
Conditions
- ✓Items must be new, unused, and in original packaging
- ✓Proof of purchase required
- ✓All original tags must be attached
- ✓Items must be unworn and unwashed
Non-Refundable
- ✗Sale items or items with discount
- ✗Lingerie, swimwear, and jewelry
- ✗Gift cards and digital products
- ✗Customized or personalized items
Important
- • FREE shipping if our mistake/defective
- • Keep your tracking number
- • Returns within 60 days of delivery
- • Refunds appear in 5-10 business days
Refund Policy
Simple, transparent, and customer-focused returns process
At LOVEMI, we are committed to providing you with an outstanding shopping experience while promoting responsible practices that minimize environmental impact. Our refund and return policy is designed to be clear, efficient, and aligned with sustainable values.
Submit Your Refund Request
Contact our customer service team at guest@lovemi.us to initiate your refund request. You can also reach us via the contact page.
Your email must include:
- Order Number
- Reason for Return (e.g., defective item, wrong size)
- Photo of the item showing its condition
- Proof of Purchase (receipt or confirmation email)
⚠️ Important: Incomplete emails will not be processed.
Register Your Return
If your request is approved (and submitted within 60 days of delivery), you will receive detailed instructions on how to return your item.
Your email must include:
- Return shipping costs are your responsibility for change of mind
- FREE return shipping if we sent the wrong item, wrong size, or wrong color
- Tracking number required for processing your return
✓ We sent the wrong item, size, or color? We cover return shipping costs!
Quick Refund Processing
Once your package is received at our warehouse, it will be inspected within 2 business days. If your return meets our conditions, your refund will be processed within 5 business days, using the same payment method as your original purchase.
Why This Approach?
At LOVEMI, we believe in sustainable and ethical fashion. Each return requires resources (energy, transportation) that have a direct impact on the environment.
- Reduce unnecessary returns
- Encourage mindful and responsible shopping
- Work together to minimize our ecological footprint
Return Conditions
- Items must be new, unused, and in original packaging
- Proof of purchase required
- All original tags must be attached
- Items must be unworn and unwashed
Non-Refundable Items
- Sale items or items with discount
- Lingerie, swimwear, and jewelry
- Gift cards and digital products
- Customized or personalized items
Detailed Return Process
- Your package will be inspected within 2 business days after arrival
- If the return meets our criteria, the refund will be processed within 5 business days
- If the item does not meet return conditions, it will not be refunded. You may arrange for its collection via a carrier of your choice
- Refunds are issued to the original payment method used for the purchase
Important Information
- Return shipping is FREE if we sent the wrong item, size, color, or if the item is defective
- For change of mind returns, shipping costs are your responsibility
- Returns must be initiated within 60 days of delivery
- Refunds typically appear in your account within 5-10 business days after processing
Handling Defective Products
If an item is defective or if there was an error on our part, we will refund the total amount, including return shipping costs (limited to the original shipping fee). Please contact us immediately with photos of the defect or error.