Privacy policy

Welcome to our website, operated by Company Name. ("Lovemi", "we", "us" or "our"). At Lovemi, we value your privacy and want to make your shopping experience with us as pleasant as possible. This Privacy Policy applies to this website,, its subdomains and any portals, products, goods, services, events and interactive features, or other services we control that display a link to this Privacy Policy (the "Site"), as well as the software applications we make available for use on or through computers and mobile devices (the "Apps"). This Privacy Policy governs the information we collect from you on the Site, the Apps and other online and offline communications with our staff. We refer to all of the foregoing as the "Services." If you have any questions about this Privacy Policy, contact us at . We treat all information you provide to us with the utmost care. There may be times when we need to disclose your personal information to third parties outside of the company who can assist us in providing services to you, as described in this policy. Please note that if you voluntarily provide your information as part of interfacing with the Site or Applications or using our Services, we will consider you to be consenting to our collection, use and disclosure of your information as set forth in this Privacy Policy. This Privacy Policy is incorporated into our Terms and Conditions that govern your use of the Site or Applications. This Privacy Policy does not apply to products, goods, services, websites or content offered by third parties ("Third Party Services"), which are governed by their respective privacy policies.


We may collect information about you when you visit our Site or Apps, order something from us, or otherwise interact with our Site, Apps or Services.


We collect information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked, directly or indirectly, to a particular consumer or household ("Personal Information"). At points of contact throughout your guest journey, we collect Personal Information such as Your first and last name, email address, home or work address, shipping address, phone numbers, cell phone numbers, credit or debit card number, bank account and other financial information, payment and/or service history ; information about your gender or gender identification; Information you share via the chat feature of the Site or Apps (please note that we do not collect consumer information via the Site or Apps online chat or Contact Us feature unless you provide it); Social media information, content, and other data shared with us through third-party features you use on our Site, Apps, and other service (such as tools, payment services, widgets, and plug-ins offered by social media services such as Facebook, Instagram, LinkedIn, Twitter, Pinterest, TikTok, and YouTube) or posted on social media pages (such as our social media page or other pages accessible to us); and/or Other information that could reasonably be used to identify you personally or your household or device. We may also obtain personal information from you when you expressly provide such information to us. Examples of sources from which we collect information include telephone calls with you, letters, emails or other communications from you, information provided via online chat or support services, web forms or entries/downloads in our Site or Apps, Your decision to provide us with Personal Information is voluntary, but if you choose not to provide the requested information, you may not be able to take advantage of all of the features of the Site, Apps or our Services.


Like many companies, we and/or our service providers may automatically collect and/or store certain information when you visit or interact with the Site or Apps ("Usage Information"). This Usage Information may be stored and/or accessed from your personal computer, laptop, tablet, cell phone or other device (a "Device") whenever you visit or interact with our Site or Apps. Usage Information may include: Your IP address, IDFA, Android/Google Ad ID, IMEI or other unique identifier ; Your Device functionality (including browser, browser language, operating system, hardware, mobile network information); Referring and exiting web pages and URLs; The areas of the Site and Apps you visit and your activities in those areas, including remembering you and your preferences; Your Device's location or other geolocation information, including the zip code, state or country from which you accessed the Services; The characteristics of your Device; and Certain other Device data, including the time you visit our Site or Apps or other information used to provide analytics or other usage information. For location information, we may use this information to provide personalized Services, content, promotional offers and other information that may be of interest to you. If you no longer want us or our service providers to collect and use location information, you can disable the location features on your device. See your device manufacturer's settings for instructions. Please note that if you disable these features, your ability to access certain features, services, content, promotions or products may be limited or disabled.


The Site or Apps may include functionality that allows certain types of interactions between the Site and your account on a third-party website or app. Use of this feature may involve the third party site providing us with information. For example, we may provide links on the Site or Apps to facilitate sending a communication from the Site or Apps, or we may use third parties to facilitate email or social media posts (such as a "Share" or "Forward" button). These third parties may retain any information used or provided in connection with these communications or activities and the practices of these third parties are not subject to our Privacy Policy. We may not control or have access to your communications through these third parties. In addition, when you use third party sites or services, you are using their services, not ours, and they, not we, are responsible for their practices. You should read the applicable third party privacy policies before using these third party tools on our Site or Apps. Please also see our Terms and Conditions for more information.


We may use your information for a variety of purposes, including the following: Responding to your requests for information; Providing you with products or services; Verifying your identity and preventing fraud; To process your payments; Providing you with updates and information about the products and services we offer; Send you marketing information; Send you email communications, such as email newsletters about our Services, events and promotions, as well as periodic customer satisfaction surveys, market research or quality assurance surveys that may be of interest to you; To improve the effectiveness of our Site or Apps, our marketing efforts, and our product and service offerings; Personalize your experience on the Site or Apps; Identify your product and service preferences, provide personalized content and advertising, and inform you of new or additional information, products and services that may be of interest to you; and To help us resolve problems with our Site or Apps and to improve our products and services, including testing and creating new products, features and services; To provide mobile marketing and other communications and messages ; To protect the security and integrity of the Site or Apps, including understanding and resolving reported technical and security issues on our Site or Apps; To perform analysis, research and reporting regarding the use of our Site, Apps and Services; For internal business purposes, including, but not limited to, Complying with the law and protecting the safety, rights, property or security of Lovemi, the Services and the general public; and For other purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.


We may share your information, including your personal information, with our affiliates, service providers, business associates, and other third parties who provide essential services to us, for example, a payment processor, internet or cloud service provider, email marketing provider, customer service provider, or entities that manage our shipments or mailings. To the extent permitted by law, we insist that these partners follow the same rules and standards as we do with respect to your personal information, and we generally have a contractual agreement in place with the other party that prohibits them from disclosing or using the information other than for the purpose for which it was disclosed. In addition, we may disclose your information to companies with whom we have marketing or other relationships for direct marketing purposes. (If you are a California resident, you may have additional rights regarding the transmission of your information for this purpose). We may also share information we have collected about you, including personal information, as may be disclosed at the time you provide your information in addition to what is described in this Privacy Policy. We may aggregate, de-identify and/or anonymize any information collected through the Site, Apps or Services so that such information is no longer linked to your personally identifiable information. We may use and share such aggregated and anonymized information (which is no longer Personal Data) for any purpose, including, but not limited to, research and marketing purposes, analytics, and may also share such data with our affiliates and third parties, including advertisers, promotional partners and others. Certain personal information about you may also be disclosed in the following situations: To comply with a validly issued and enforceable subpoena or summons;If necessary to comply with or respond appropriately to an investigation or complaint by a federal or state agency; in connection with a potential purchase, sale or merger of all or part of our firm, provided that we take appropriate precautions (e.g., through a written confidentiality agreement) to ensure that the potential buyer or merger partner does not disclose information obtained during the review; and in connection with any actual or threatened legal proceeding or alternative dispute resolution proceeding brought by or against us, provided that we disclose only such information as is necessary to file, prosecute or defend against the lawsuit and that we take reasonable precautions to ensure that the information disclosed does not become a matter of public record.


We may use various methods and technologies to store or collect information about you ("Tracking Technologies"). Tracking Technologies may set, change, alter or modify settings or configurations on your Device. Some of the Tracking Technologies used on the Site or Apps, include, but are not limited to, the following (as well as future developed tracking technologies or methods not listed here): Cookies. Cookies are pieces of data stored directly on the computer or mobile device you are using. Cookies allow us to collect data such as browser type, time spent on online services, pages visited, referring URL, language preferences and other aggregate traffic data. Web Beacons. A web beacon is a small tag (which may be invisible to you) that may be placed on pages and posts on our site. Embedded Scripts. An embedded script is programming code designed to collect information about your interactions with the site, such as which links you click. ETag, or entity tag. An ETAG, or entity tag, is a feature of the browser cache. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. Browser fingerprint. Collection and analysis of information from your Device, such as, but not limited to, your operating system, plug-ins, system fonts and other data, for identification purposes. Recognition Technologies. Technologies, including the application of statistical probabilities to data sets, that attempt to recognize or make assumptions about users and Devices (for example, that a user of multiple Devices is the same user). We may use tracking technologies for a variety of purposes, including: To enable you to use and access the Site or Apps, including for the prevention of fraudulent activity and the enhancement of security features ; To facilitate navigation, display data more effectively, collect statistical data, customize your experience when using the Online Services, and recognize your computer to facilitate your use of the Online Services; to evaluate the performance of the Site or the Applications, including as part of our analytical practices or to improve the design and functionality, content, products or services offered by the Site or the Applications; to provide you with enhanced functionality when you access the Site or Applications, including by identifying you when you log in to our Site or Applications, by keeping track of your specific preferences, or to track your online activities over time and on third party sites; and to provide content relevant to your interests on our Site, Apps and third party sites based on how you interact with our content. You can choose whether or not to accept cookies by changing your browser settings. If you choose not to enable cookies, you will still be able to browse our Site, but doing so will limit certain features of our Site and what you can do. For more information, please see our cookie policy. We may also collect data through Google Analytics and Adobe Analytics, which use cookies and technologies to collect and analyze data about the use of the Services. These services collect data about the use of other websites, apps and online resources. You can learn more about Google's practices at and opt out by downloading the Google Analytics Opt-out Browser Add-on, available at You can learn more about Adobe and opt out by visiting their site.


Do Not Track ("DNT") is a web browser setting that instructs a web application to disable tracking of an individual user. When you choose to enable the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug-in providers, and other web services that you encounter during your browsing to stop tracking your activity. Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer's online activities over time and on third party websites or online services (e.g., browser "do not track" signals), but there is no universally accepted standard for what a company should do when it detects a DNT signal. We currently do not monitor or take any action on these signals or other mechanisms. You can learn more about Do Not Track here.


You may see certain advertisements on our Site because we participate in ad networks operated by third parties. These networks track your online activities over time and across third-party websites and online services by collecting information through automated means, including through the use of the tracking technologies described above, and they use this information to show you ads tailored to your individual interests. The information they collect includes information about your visits to our site(s), such as the pages you have visited. This ad collection and targeting occurs both on our site(s) and on third party websites that participate in the ad network. This process also helps us measure the effectiveness of our communications and marketing efforts.


You have choices about how we use your information, and we want to make sure that you have the information you need to make choices that are right for you. If you no longer wish to receive marketing emails, you can unsubscribe by following the instructions in the emails you receive from us or by contacting us at If you prefer that we not share your name and mailing address with third parties (other than our affiliates) to receive promotional offers, you have the opportunity to opt-out of such sharing. To do so, please email us at Your choice will not affect our ability to share information in the other ways described in this Privacy Policy.


The Site or Apps are not intended for use by children under the age of 16. We do not solicit, nor do we knowingly collect, personally identifiable information from children under the age of 16. If you are the parent or guardian of a child under the age of 16 who you believe has provided us with his or her information, please contact us at to request the deletion of that information.


We strive to use reasonable organizational, technical and administrative measures to protect personal information. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of your account has been compromised), please notify us immediately at,


For your convenience, the Site, the Apps and this Privacy Policy may contain links to other websites. Lovemi is not responsible for the privacy practices, advertising, products, services or content of such other websites. None of the links on the Site or Apps should be taken to imply that Lovemi endorses or has any affiliation with such links. Please see our Terms and Conditions of Use for more information.


We prefer your personal information to be accurate and up to date. If you wish to change your contact information, please contact us at We will make a good faith effort to make the requested changes to our then active databases as soon as reasonably possible (but we may retain past information as a business record).


Because Lovemi works with global companies and technologies, we may transfer your personal information outside the country in which it was originally provided. This may include transfers to third parties, such as service providers or affiliated entities that are located outside the United States or the European Union, where data protection laws may not provide the same level of protection as those in the United States or the European Union. When we transfer personal information outside of these areas, we take steps to ensure that appropriate safeguards are in place to protect your personal information.


This section of the Privacy Policy applies only to visitors, users and other persons who reside or are located in the European Economic Area ("EEA"). We have adopted this Policy to comply with European privacy laws, including the General Data Protection Regulation ("GDPR"). All terms defined in the GDPR have the same meaning when used in this section. If you are an EEA resident or located in the EEA, you have certain data protection rights. These rights include: The right to access, update or delete the information we hold about you. Where possible, you can access, update or request the deletion of your personal information by contacting us using the contact details below. The right of rectification. You have the right to have your information corrected if it is inaccurate or incomplete. The right to object. You have the right to object to our processing of your personal information. The right of restriction. You have the right to request that we restrict the processing of your Personal Information. The right to data portability. You have the right to receive a copy of the information we hold about you in a structured, machine-readable and commonly used format. The right to withdraw your consent. You also have the right to withdraw your consent at any time where Lovemi has relied on your consent to process your Personal Information.


In most cases, Lovemi is the controller of Personal Information; however, in some cases, Lovemi may be the controller of Personal Information. Lovemi's legal basis for collecting and using the Personal Information described in this section depends on the Personal Information we collect and the specific context in which we collect it. Lovemi may collect or process your Personal Information for the following reasons: We need to provide a service to you; You have given us your consent to do so; The processing is in our legitimate interest and your rights do not override it; or to comply with the law.


Lovemi will retain your personal information only as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your personal information to comply with applicable laws), to resolve disputes and to enforce our legal agreements and policies. Lovemi will also retain Personal Information, including Usage Data, for internal analysis. Usage Data is automatically collected data, either generated by use of the Site or by the Site's infrastructure itself (for example, the length of time a page is visited). Usage Data is generally retained for a shorter period of time, unless such data is used to enhance the security or improve the functionality of our Site or we are legally required to retain such data for longer periods.


In certain circumstances, Lovemi may be required to disclose your personal information if required to do so by law or in response to valid requests from public authorities (for example, a court or government agency).


Lovemi may disclose your Personal Information in the good faith belief that such action is necessary to: Comply with a legal obligation; Protect and defend the rights or property of Lovemi; Prevent or investigate possible wrongdoing in connection with the Service; To protect the personal safety of users of the Service or the public; and/or To protect against legal liability.


If applicable, you may exercise any of your rights under the GDPR by submitting a verifiable data subject request to us by contacting us at . You may make a request related to your Personal Information or on behalf of a person for whom you have authorization. You must include your full name, email address and attest that you are a citizen or resident of the EEA by indicating your country of citizenship or residence in your request. We may ask you to confirm your identity and/or legal status for the application as well as your residence in the EEA in order to obtain the information. We will respond to your request within 30 days or inform you if we need more time. Please note that we require you to verify your identity before responding to these requests, and we may deny your request if we are unable to verify your identity or authority to make the request. If you wish to raise a concern about our use of your data (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority; however, we hope to be able to assist you with any questions or concerns you may have about our use of your Personal Information by first contacting us at For more information about the GDPR, please contact your local data protection authority in the EEA


California consumers have the right to request, under certain circumstances, that a business that collects personal information about the consumer provide the information listed below for the previous 12 months: The categories of personal information collected about you; The categories of sources from which we collected your personal information; The categories of personal information that we have sold or disclosed about you for commercial purposes; The categories of third parties to whom your personal information has been disclosed for commercial purposes; Our commercial or business purpose for collecting or selling your personal information; and The specific items of personal information we have collected about you. Please note that if we have collected information about you for a single, one-time transaction and we do not retain that information in the normal course of business, that information will not be retained for the purposes of a request under this section. In addition, if we have de-identified or anonymized data about you, we are not required to re-identify or link your identity to that data if it is not retained in our records in that manner. You may also ask us to delete your personal information. There may be certain exceptions to our obligation to delete your information, such as if you have an existing account or transaction with us or if we have a legitimate business reason to retain your information.


We do not currently sell our consumers' personal information to third parties.


We will not discriminate against you for exercising any of your rights under the CCPA. Unless authorized by the CCPA, we will not: Deny you goods or services. Charge you different prices or rates for goods or services, including giving you discounts or other benefits, or imposing penalties. Provide you with a different level or quality of goods or services. Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.


We may choose to change or modify our Privacy Policy; if so, we will post the policy changes in our Privacy Policy on the Site or Apps, and they will be effective as of the date of posting. If you are concerned about how your personal information is used, please check our Site or Apps often for this and other important announcements and updates.


If you have any questions about our privacy policy, please feel free to contact us at the following email address: