Our exchange and return policy lasts 30 days from the date of receipt of your order, our customer service is at your disposal for any information request.
1. Make a return request to customer service, via the contact tab or at the following address firstname.lastname@example.org
2. You will receive an email from the customer service with a link on which to register your return, as well as the address to which to send it (this depends on your location).
3. Upon receipt of your package in our warehouse, your return will be processed and a refund will be issued.
We accept returns of items that are new, unopened, unworn, unaltered, damaged, free of stains, odors, pet hair or distinct smells, including deodorants and perfumes. You may return items that are unopened in their original packaging with proof of purchase.
If 30 days have passed since we received your order, we cannot offer you a refund or refund or exchange.
We will only exchange defective products.
If you consider a product to be defective, please contact us within 30 days of your purchase via the contact form and provide details of the product and the defect.
We will then advise you how to return the product. product.
The return of a new item, or the issuance of your refund, will only be made upon receipt of your return in our warehouse.
Some items are not refundable or exchangeable, items on sale, part of a final sale or on promotion as well as all so-called personal items (e.g. lingerie, swimwear, jewelry, cosmetics).
ProcessOnce we receive your return, your package will be processed within 5-10 business days. A confirmation email will be sent to you to confirm the processing of your return.
We will review it and inform you by email, if you are entitled to a refund or an exchange.If you are entitled to a refund, we will refund the purchase price and a credit will be applied to the original method of payment (note that refunds will not include shipping costs, except for returns of defective products). Please note that we do not offer a return shipping label, the customer is free to choose the carrier of his choice to pick up your package. The tracking number provided by the carrier is required to validate your return request (on the link provided by the customer service). Please note that the return is under the responsibility of the customer, until it arrives in our warehouse.
It may take up to 20 business days after we receive your return in our warehouse for you to see the refund on your statement.
For an exchange, we will send a new item to the original shipping address.
For more information please contact us at email@example.com